Don's Monthly Newsletter: "Your Clients Will Go Where You Lead Them" - January 2015 (AUDIO)
On Monday, January 29, 2014, Virgin Atlantic flight 43 departed London Gatwick bound for Las Vegas. Disaster struck immediately. The landing gear would not retract properly, and, loaded with fuel, the plane was too heavy to land.
The only recourse was to circle Gatwick, burning off enough fuel to allow for an emergency landing. After circling for four hours, the pilot made a safe landing with broken landing gear.
Unless we have been through a similar situation, we cannot imagine the fear experienced by the passengers as preparations were made for that emergency landing. Yet nobody panicked. How was staying calm even an option?