Don's Monthly Newsletter: "Reputations Are Built in the Tough Times" - January 2016 (AUDIO)
When an airplane experiences extreme turbulence, passengers want to hear an announcement saying the turbulence is only temporary. We love the sound of a calm voice. We root for the pilot. Buckle up and be patient. There is smoother weather ahead. We watch the flight attendant for his or her reaction. We look for signs that occasional turbulence is normal and tolerable. We crave reassurance.
Sorry this page is available to subscribers only. If you're not a subscriber why not join today? Click here to view your subscription options.
You will be given immediate access to your subscription level content on the site.