To Prospective Subscribers

Dear Prospective Subscriber:

If you’ve clicked over to this letter then you’re obviously interested in taking your career to the next level. Let me tell you how I can help.

Read More

Get Don's Weekly Tip

Every Tuesday, you will get an actionable piece of advice from Don Connelly, related blog posts on the topic, and what's new on the blog PLUS Don's "10 Great Analogies" in pdf format right away.

Weekly Focus - March 26, 2014 - "Is your service less than exceptional?"

View a Printer Friendly version of this page, allowing you to print the page. Send a summary of this page to someone via email.

I see an out-of-control train heading right at us.  The name of the train is Poor Customer Service. 

As I listen to the debate raging about the Affordable Care Act, I keep hearing it said that more part-time workers will be hired in order to keep the number of full-time workers at a certain level.  If that comes to pass, today's not-so-great customer service environment will be the good old days.  Part-time workers will be of lesser experience, lesser training and lesser emotional commitment.  We'll be lucky to experience mediocrity.



Sorry this page is available to subscribers only.
If you're not a subscriber why not join today? Click here to view your subscription options.

You will be given immediate access to your subscription level content on the site.

If you are already a subscriber, please login.

If you believe you should be able to view this area then please contact us and we will try to rectify this issue as soon as possible.