Weekly Focus - May 16, 2018 - "Show Outstanding Customer Service By Listening"
If you are guilty of talking too much (and we all are from time to time) it's time to redress the balance and learn the art of remaining silent. When you are with a client no one should be more important at that particular moment than them. And here it pays to remember that listening is not a passive activity.
Sorry this page is available to subscribers only. If you're not a subscriber why not join today? Click here to view your subscription options.
You will be given immediate access to your subscription level content on the site.